مواصفات؛ واطساب
Integration · WhatsApp
Your WhatsApp Business number, on shift for 24 hours
In Saudi, business runs on WhatsApp. Noor meets customers there natively — on the Meta Business Cloud API, with your number, in the dialects your customers actually speak.
Connect your business number
Link your existing WhatsApp Business number via the Meta Cloud API. Your number, your history, your contacts — NOOR plugs in beside them, not instead of them.
Hand over the overflow
Choose what NOOR owns: after-hours, specific keywords, entire flows (reservations, reminders). Your team keeps the conversations they want; NOOR takes the rest.
Watch the shadow week
For one week, NOOR drafts responses in parallel and your team approves or rejects. You see exactly what it would have said. Then you flip the switch per flow.
40-second first response
Median across all connected businesses. No voicemail gate, no typing delay, no “we’ll get back to you”.
Reminders that recover no-shows
Configurable reminder windows per business type. Clinics run 24h + 2h; restaurants run 3h; hotels run 12h before arrival.
Template-compliant by construction
NOOR uses the Meta-approved message templates you review, in the languages you enable. Business-initiated messages stay compliant automatically.
Session resumption
When a template window closes and reopens, the customer keeps full context — the conversation graph doesn’t reset with the channel’s rules.
What we don’t do on WhatsApp
We don’t mass-blast. We don’t reply from unapproved templates. We don’t let an agent start a business-initiated conversation outside the windows Meta allows — NOOR’s scheduler respects template policy and only fires inside your approved message flows.
And we don’t hide behind it: every business-initiated message you approve appears in your review log with the exact template, language, and recipient count.
Shadow-week sample · approved 100%
مساء الخير، ممكن أعرف هل عندكم قوائم غذاء للأطفال؟
أهلاً! نعم، لدينا قائمة أطفال منفصلة في المطعم. أحتسب عليك الاسم والرقم لتأكيد الطاولة.
Drafted by NOOR · approved by team lead at 22:10 · sent 22:10 · template: service-reply-ar · compliance: ✓
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Connect your number in a day.
You keep the line. NOOR takes the overflow, the reminders, and the 3 a.m. “any availability today?” — all on your existing WhatsApp Business profile.