اتصال صوتي
Integration آ· Voice
Your phone line, answers on the first ring
NOOR voice is generally available in Saudi Arabia and the UAE. Your business number never goes to voicemail during business hours, NOOR’s working hours, which are all of them.
The call lands on NOOR
Your existing number forwards to NOOR’s voice layer. Median response: 700ms. The caller answers a natural Saudi voice tuned to your agent’s tone profile.
The conversation happens
Same rules as chat: approved facts only, mandatory scripts for sensitive outcomes, language lock, instant human handoff. Voice adds the recording, the pause-awareness, and the interrupt handling.
The record arrives
Within a minute of the call ending: transcript (bilingual when code-switched), recording, structured summary, and the outcome — booked, escalated, declined, forwarded — in your inbox or CRM.
Where voice earns its keep
- — Clinics. After-hours appointment questions at 2 a.m. were the reason clinics hired night receptionists. Now the call is answered, the appointment is booked or escalated, and the record is in the system by morning.
- — Hotels. “Are you open?†calls from the car, en route. NOOR answers with directions, check-in time, and the recorded-confirmation script — no human picks up at 1 a.m. anymore.
- — Auto sales. Test-drive requests outside showroom hours are booked against the actual lot schedule, not a voicemail that gets lost.
NOOR: ط£ظ‡ظ„ط§ظ‹ ط¨ظƒطŒ ظپظ†ط¯ظ‚ ظ†ط®ظٹظ„ ظ‚طµط±. ظƒظٹظپ ط£ظ‚ط¯ط± ط£ط³ط§ط¹ط¯ظƒطں
Caller: ط£ظ†ط§ ظپظٹ ط§ظ„ط·ط±ظٹظ‚طŒ ظ…طھظ‰ ط£ظˆظ„ ظ…ظˆط¹ط¯ ط¯ط®ظˆظ„طں
NOOR: ظ…ظˆط¹ط¯ ط§ظ„طھط³ط¬ظٹظ„ ظٹط¨ط¯ط£ ظ…ظ† ط³ط§ط¹طھظٹظ† ط§ظ„ط¹طµط±. ظ†ظ„ظ‚ط§ظƒطŒ ظˆط¥ظ† ط§ططھط¬طھ ط£ظٹ ط´ظٹ ظ‚ط¨ظ„ ط§ظ„ظˆطµظˆظ„طŒ ظپط±ظٹظ‚ظ†ط§ ط¬ط§ظ‡ط².
Outcome: directional query آ· resolved آ· template: checkin-hours
Extracted: { intent: "directions", entity: "checkin_time" }
نور
No more voicemail. Ever again.
Voice is available on Growth and Enterprise plans. KSA and UAE numbers at launch; additional regions by request.