What we shipped, when we shipped it

NOOR ships every two weeks. This is the public log: what changed, why it matters to a business running a front line, and where to read the details.

v0.9.0

Voice GA (KSA/UAE) & no-show recovery

2026-10-28

Voice agents are generally available in Saudi Arabia and the UAE with 700ms median response.
No-show recovery: automated rebooking offers sent at configurable windows after a missed booking.
Per-agent guardrail packs: locked reply templates are now enforced at the platform layer, independent of model output.
Analytics v2: resolve rate, escalation reasons, and top-10 questions dashboards.

v0.8.1

Dialect tuning & WhatsApp reliability

2026-09-14

Major Saudi dialect tuning pass (Najdi + Hejazi) across greetings and booking flows.
WhatsApp session resumption after template expiry — guests keep context instead of restarting.
Fix: Arabic numerals (١٢٣) correctly parsed in dates and amounts.
Improved latency for large approved-facts lists (>2,000 entries).

v0.1.0

Private beta

2026-05-02

First NOOR agent live for a Riyadh restaurant: 24/7 WhatsApp reservations.
Approved-facts engine and mandatory reply templates — the core safety model of the platform.
Human handoff with full context in a single click.

Running NOOR in production? Enterprise plans receive release notes two weeks early, with upgrade windows and rollback notes. Ask our team for the changelog feed for your workspace.